3xnx Privacy Policy — How Your Information Is Protected

1 Introduction

3xnx (https://3xnx.pro) is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting our users' personal information. This Privacy Policy explains what data 3xnx collects, how it is used, who it is shared with, and how it is kept secure.

By creating an account or using the 3xnx platform, you are agreeing to this Privacy Policy. We recommend reading it carefully. If you disagree with any part of it, please stop using the platform and contact our support team.

This Privacy Policy is developed in accordance with international data protection standards and is reviewed and updated regularly.

2 What Information We Collect

3xnx may collect the following types of information:

3 How Information Is Collected

3xnx collects information in the following ways:

• Directly from you: Information you provide through registration forms, KYC uploads, support tickets, or live chat.
• Automatically: While you use the platform, device and usage data is collected via cookies, log files, and tracking technologies.
• From Third Parties: Limited information may be received through payment providers or identity verification services.
• During the KYC process: Collected when you upload a photo or scanned copy of your identity document.

Before collecting any information, we confirm it is genuinely necessary. Requesting unnecessary data is not the policy of 3xnx.

4 How Information Is Used

3xnx uses the data it collects for the following purposes:

• To create and manage your account and complete identity verification (KYC).
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To send you gaming alerts, promotions, and important updates.
• To improve platform services and enhance the user experience.
• To promote responsible gaming and monitor the risk of addiction.
• To meet legal and regulatory obligations.
• To handle support tickets and resolve complaints.

5 Data Sharing Policy

3xnx does not sell your personal information. Limited data may only be shared in the specific circumstances outlined below:

• Payment Providers: Payment services such as Mobile Banking, Nagad, and Rocket receive only the information needed to process transactions. They operate under their own privacy policies.
• KYC Service Providers: Specialist third-party providers are used for identity verification and are bound by strict data protection agreements.
• Legal Authorities: Information may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Game Providers: Limited technical data (such as user ID) may be shared to ensure smooth game operation.
• Business Transfer: If 3xnx undergoes a merger or acquisition, data may be transferred and you will be notified in advance.

All data sharing agreements with third parties include strict confidentiality clauses.

6 Cookies Policy

3xnx uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics Cookies: Helps gather statistics to understand how the platform is used.
• Security Cookies: Used to detect fraudulent activity.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Security Measures

3xnx uses industry-standard security measures to protect your data:

• Across all data transfers 256-bit SSL/TLS Encryption Is used.
• Stored Sensitive Information Secured with AES-256 encryption Secured.
• Firewalls, intrusion detection systems, and regular security audits are in place across server infrastructure.
• Two-Factor Authentication (2FA) is available for account access.
• Automated alerts are sent when suspicious login activity is detected.
• Staff can only access the information necessary to carry out their duties — this is our Need-to-Know policy.

8 Your Rights

As a 3xnx user, you have the following rights over your personal data:

• Access: You have the right to know what information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete information.
• Deletion: You may request deletion of your data under certain circumstances.
• Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Portability: You can request a copy of your data in a standard portable format.
• Unsubscribe from Marketing: You can opt out of promotional communications at any time.

To exercise these rights, please contact our support team. We typically respond within 30 business days. Please note that some data may not be deletable for legal or regulatory reasons.

9 Data Retention Period

3xnx does not retain data beyond what is necessary. Retention periods depend on the type and purpose of the data:

• Account Information: For the duration the account remains active, and for a minimum of 5 years after closure.
• Transaction Information: A minimum of 5 to 7 years as required by legal obligations.
• KYC Documents: Retained for a minimum of 5 years after verification.
• Log Files & Device Information: Typically up to 12 months.
• Support Contact: Up to 3 years after last contact.

Once the designated retention period ends, data is securely deleted or irreversibly anonymized.

10 Protection of Minors

3xnx provides services exclusively to individuals aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• Age is re-verified during the KYC process.
• Any data belonging to a minor will be immediately deleted and the associated account will be closed.

11 Changes to the Privacy Policy

3xnx may update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page, with the date at the top reflecting the latest revision.
• Advance notice of significant changes will be sent to your registered email address.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page from time to time to stay up to date with the latest policy.

12 Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available from the Support section after logging into the platform
• Response Time: We typically respond within 24–48 hours

Our data protection team is committed to addressing any privacy concerns you may have.